Privacy & Cookie Policy

We always respect our customer's privacy and personal information and we take this matter very seriously. We work very hard to earn your trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws. We want you to know our Privacy and Cookies Statement so that you can know exactly how we use any personal data that you provide us with.

This Privacy and Cookies Statement will apply to your Personal Data collected through the Website and mobile application. We recommend that you read the Privacy and Cookies Statement carefully. Please note that by visiting and clicking “Create Account” when registering on the Website, you are accepting the terms of this Privacy and Cookies Statement.

Capitalised terms not defined here shall have the meaning given to them in the Terms and Conditions.


Other websites linked from this website 

We have partnerships with many different mobile network operators around the world. We may post links to some of our partners’ websites however, please note that We are not responsible for the content or the privacy policies of these other websites.


Data Collected

There are two types of data that we collect:

"Personal Data” – This is information that identifies you or can be used to identify you. We may collect and process the following Personal Data about you: 

  • Your name;
  • Your email address;
  • Your billing address;
  • Your credit or debit card details (however, we do not retain full card details);
  • Your mobile number;
  • Your IP address;
  • Other information you provide by filling in forms on the Website. This includes information you provide at the time of registering on the Website;
  • We may also ask for information if you report a problem with the Website;
  • If you contact us we may keep a record of that correspondence;
  • Details of the Top-up transactions you carry out on, and your visits to, the Website;

We also collect and process the receive mobile telephone numbers that you provide to us. This is necessary to facilitate the sending of Top-up to those numbers.

"Non-Personal Data”- Like most other websites, We gather statistical and analytical information. This is what we call Non-Personal Data. Unlike Personal Data, this information cannot be used to identify or contact you. Examples of Non-Personal Data include browser types and other anonymous statistical data involving the use of the Website. 

We are always looking to improve the Website and Services and help our customers as much as possible, and collecting this data is an important way of achieving this. We want to get a better understanding of where our customers come from, what they like and what improvements they want from Us. We are always looking to develop, grow and innovate. This data is a crucial part of the process.


Use of Your Personal Data

We may use this Personal Data for the following:

  • To help you send the Top-up that you have requested and to process any payment connected with that Top-up request;
  • To contact you if it's required in relation to the Top-up that you have sent, or to reply to any communications that you might have sent us;
  • To provide you with information on products or services that might interest you;
  • To notify you about any changes to the Website or Services;
  • To ensure that content on the Website is presented in the most effective manner for you and your computer;
  • To provide you with customer care;
  • For marketing analysis; and
  • For security and fraud prevention purposes.



A cookie is a small text file of letters and numbers that is stored by the browser on your computer when you visit certain websites. A cookie allows a website to distinguish your computer from other users’ computers.  

Generally speaking, cookies do not contain Personal Data unless you have already given this information to the Website.

Our mobile applications not use cookies. The apps do retrieve an advertising number from your device which is stored securely in the app itself - this number is used to identify how a user initially found the app (e.g. through which advertising campaign) and for app analysis purposes via third party analytics services.

You can block or delete cookies if that is what you choose to do. Note that this may make it less convenient for you to use our websites.


Third Parties

We will never disclose your Personal Data to any third party unless you have agreed to this or unless the third party is required to process the Personal Data in connection with Top-ups services.

Your credit or debit card details are processed by a provider of online payments processing which stores the card details if you request so that you do not need to enter them each time you visit the Website.

We disclose the receiving mobile telephone number to the relevant mobile operator (which may be located in a country outside of the EEA) in order to facilitate the sending of Top-up to that number.

We may disclose your Personal Data if we are required to comply with any applicable law, a summons, a warrant, a court or regulatory order, or other statutory requirement.

We may provide Non-Personal Data to third parties (for example mobile operators) regarding the number of unique users who visit our Website, the demographic breakdown of users of our Website, or the activities of users on our Website.

We reserve the right to transfer information (including your Personal Data) to a third party in certain events, but not limited to sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. 

As you will know, the nature of the internet is such that we cannot guarantee the security of the information that you send to us. This isn’t unique to us though because no data that is sent over the internet can be guaranteed to be 100% secure. We take every step reasonably possible to protect your Personal Data.


Direct Marketing 

Where you have consented, we may use your Personal Data to send you information by SMS, email or any other way you provided to us, relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from Us.

You can opt-out at any time, free of charge, by sending an email to

Your Personal Data is held on our secure servers which are hosted by a third party service provider in the UK.

Please tell us about any changes or inaccuracies in your Personal Data and we will update or correct your Personal Data as requested. There is no charge for this and we will comply with your request as soon as practicable and in any event within not more than 40 days of receipt of your request.                                                                      

Please contact us at or at Customer Support, Unit 15, Adur Business Centre, Little High Street, Shoreham-by-Sea, West Sussex, BN43 5EG, UK.

You may also request copies of your Personal Data held by us. We will provide you with a copy of the Personal Data held by us as soon as practicable and in any event within not more than 40 days of your request in writing. We may also request proof of identification to verify your access request. Any fee applied by this transaction shall be paid by you.

Please contact us at

We my change our Privacy and Cookies Statement without any prior notice. 

If you have any questions about your Personal Data, this Privacy and Cookies Statement or any complaints then please email us at or write to BUNCEIT LTD Customer Support, Flint House, Heyshott, GU29 0DL, United Kingdom.